Canadian Telecom Companies Ranked By Number Of Customer Complaints

Complaints about Canadian telecom companies have spiked 44% in the last 6 months.
Staff Writer
Canadian Telecom Companies Ranked By Number Of Customer Complaints

Canadian telecom companies are in hot water today after a report from the Comission for Complaints for Telecom-Television services (CCTS) reveals that there has been a 44% increase in customer complaints

Over a period of six months, Canadian companies have been blamed chiefly for incorrect billing, wireless service interruptions, and internet service interruptions. In fact, incorrect billing has accounted for most of the complaints that are directed at Canadian telecoms. 

Bell Canada leads the charge with 30.9% of complaints directed at them. Others like Rogers, Cogeco, and Telus are close behind. Experts cite that a rise in the availability of telecom services in Canada correlates to the increase in complaints. Wind Mobile, for example, gained 320,000 new subscribers in 2018.

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TL;DR  Canadian telecom companies faced a 44% increase in customer complaints over the past six months. Most clients have complained about incorrect billing practices, misleading contracts, and wireless disruptions. In this article, we list Canadian telecoms by the number of complaints logged by the Commission for Complaints for Telecom-Television Services.

Bell Canada

With 3,033 complaints filed over the course of six months, Bell is the most complained about telecom company in Canada. They hold 30.9% of the share of complaints.

A fibre-optic T.V. and internet bundle will run you $155.90 per month with a $59.90 installation fee. Bell's terms of service state that prices are subject to change during the subscription.


Rogers comes in second with 915 complaints over the course of six months. Rogers is a giant of Canadian telecom, with many holdings in sports, sponsoring the Toronto Blue Jays, Tennis Canada, and the NHL's broadcast rights.

A basic phone plan with Rogers is anywhere from $50 to $130 per month.

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March 13, 2019


Cogeco is a little less complained about compared to its competitors. With 790 complaints lodged over a six month period, Cogeco, one of Canada's premier wireless internet providers comes in at number three.

A full-fledged internet package costs $95 per month but is currently on promotion at $75 per month.

Today, @TELUSHealth and Babylon announced a virtual healthcare smartphone app to empower Canadians to take control of their own health. 💜

March 5, 2019


Telus is the fourth most complained about Canadian telecom company with 746 complaints lodged against them.

Billed as "Canada's fastest network," Telus cellphone service prices range from $50 to $100 per month.

Freedom Mobile Inc.

Freedom Mobile received 637 complaints.

According to its website, the company is "committed to giving you fast LTE data plans for great value."

Virgin Mobile Canada

607 complaints were lodged against Virgin.

Unlimited home internet from Virgin is currently $50/month.


Fidro received 502 complaints. Customers can get 6GB of data for $49/month.

@videotronembedded via

Videotron Ltd., Koodo, and Shaw Communications rounded out the top ten with 380, 332, and 327 complaints, respectively.

Many people criticize Canadian telecom and accuse them of being an oligopoly. Though the increase in complaints is perhaps an encouraging sign that more options are becoming available.

Review the full CCTS report here.

Source 1 | Source 2

Teddy Elliot
Staff Writer