In a now-viral Facebook post, a Montrealer outlined an incident they witnessed in which STM officers allegedly asked a homeless person to leave Berri-UQAM station despite extreme cold temperatures outside.\nThe STM and Québec Solidaire Spokesperson Manon Massé have both responded to the post.\nVisit MTLBlog for more headlines.\nWhen the windchill can freeze skin in minutes, it's important that Montreal's vulnerable homeless population has a warm place for shelter. Occasionally, homeless people will take refuge in metro stations, which they are allowed to do, according to the STM. On Thursday, December 19, however, an incident in which STM officers allegedly kicked out a homeless person in what felt like -20 C weather renewed debate about the STM's response to those taking shelter in its properties.\nAn eyewitness recounted the scene in a Facebook post and described two STM officers approaching a person* who was sitting in a corridor at Berri-UQAM.\nAccording to their report, the officers demanded that the person pick up their bags and leave the station, following them to the doors to make sure she complied.\nThe eyewitness approached one of the officers and asked them if they contacted a resource or winter accommodation service to pick up the person, to which the officers allegedly replied: "keep your questions to yourself."\nThe incident took place at 4 p.m. when the windchill in Montreal dropped temperatures to a frigid -27.\nAs reported this morning, the City of Montreal and the CUISSS outlined a plan to better protect the homeless in cold weather.\nThe STM also developed an action plan in 2017, allowing homeless people to use stations to keep warm during the day.\nReplying to the Facebook thread, the STM wrote that "[our employees] are aware and trained to intervene with people in homelessness and our partnership with the roaming services centre aims to allow people to refer to the resources at their disposal through the psychosocial teams present in our stations."\nIn a statement, the STM also denied that its officers removed the person from the station. A spokesperson tells MTL Blog that "the person was not expelled from the station but only moved."\nIn 2016, the STM announced that it will operate service points for itinerants in five metro stations downtown.\nOfficers are instructed to assist these people and, if needed, offer services like access to a social worker and a shuttle service.\n(Aider cette publication à atteindre Manon Massé et/ou Valérie Plante serait peut être un bon moyen d'empêcher que ce...Posted by Cyd Alter on Thursday, December 19, 2019\nThe STM says it will conduct an internal investigation into whether the protocol was followed.\nREAD ALSO: Mayor Plante Says To Call 911 If You See A Homeless Person In Montreal At Risk Of Freezing\nQuébec Solidaire spokesperson Manon Massé also commented on the situation and said that "this kind of situation is unacceptable."\n"The STM must ensure that security officers act with kindness and humanity, which is obviously not the case here."\n"I'm trying to join the STM President and Mayor Plante, who I know are sensitive to the reality of vulnerable people."\nToday we are officially, the coldest in the world -31. Left my water bottle in the car, went gift shopping came bck water is frozen. My heart goes out 2all the homeless, without a warm place. Thanks 2 all the shelters, try' to keep some warm @Global_Montreal @JustinTrudeau— Women Rock (@shaneshaq) December 19, 2019\nMontreal has many resources available to the homeless in the winter.\nFor instance, the Royal Victoria Hospital has become a pet-friendly homeless shelter for the season, with over 100 beds available.\nDo not hesitate to contact 2-1-1 if you have any questions about homelessness, and to call 9-1-1 if you believe that the life of a homeless person is in danger. Details on measures we have taken and resources available 👉 https://t.co/CWuxL81OXa @ciusss_csmtl #polmtl— Valérie Plante (@Val_Plante) December 19, 2019\nResponding to the STM's plan to help homeless people in 2016, director-general of the Société de développement social Émile Roux said that being "aware of the issues raised by the homeless in the metro, the STM decided, as early as 2012, to be pro-active and find a real solution to meeting the needs of homeless people while ensuring optimum conditions for sharing space with transit users."\nIn 2017, the STM released this video to introduce its program to assist homeless people.\nIf you believe the life of a homeless person is in danger due to the cold, call 9-1-1.\nThis article’s cover image was used for illustrative purposes only.\n*This article has been updated.