This Hotel Threatened And Charged $350 To Customer After She Gave A Bad Review
Service was non-existent.
A woman claims that a hotel charged her $350, after she wrote a negative review about her experience as its customer.
In addition, the hotel threatened her with legal action.
The case caught the attention of the office of the Indiana Attorney General. As a result, the hotel has been slapped with a lawsuit alleging that it violated the Indiana Deceptive Consumer Sales Act.
Indiana native, Katrina Arthur and her husband stayed at the hotel Abbey Inn & Suites in March 2016.
However, they immediately found that the room hadn't been cleaned.
The sheets were full of hair and dirt.
Overall, the room smelt like sewage, there was no water pressure, and the air conditioner didn't work.
To make matters worse, there didn't seem to be any staff around.
And when they dialed the front desk, they were forwarded to a lawyer's office.
Later, Arthur received an e-mail asking her to review her experience at the hotel. She didn't hold back.
In response, the hotel charged her debit card $350 and sent her a letter through its attorney, threatening legal action.
To make matters worse, the hotel policy reads, "Guests agree that if guests find any problems with our accommodations, and fail to provide us the opportunity to address those problems while the guest is with us, and/or refuses our exclusive remedy, but then disparages us in any public manner, we will be entitled to charge their credit card an additional $350 damage."
According to the lawsuit, the hotel did not make any attempts to provide guests with a copy of the policy.
Media attempts to contact the present hotel management have been unsuccessful.
However, it is believed that the hotel ownership is about to change.