Hydro Won't Charge A Late Fee If You Can't Pay Your Bills During The COVID-19 Crisis

It's just one one the ways the company is giving relief to customers.
Senior Editor
Hydro-Québec Won't Charge You A Late Fee If You Can't Pay Your Bills During The COVID-19 Crisis
  • After announcing new measures to give customers some relief last week, Hydro-Québec went one step further Sunday, eliminating charges for people who are unable to pay their bills during the COVID-19 outbreak.
  • The company also won't shut off anyone's power.

Hydro is giving customers a break during the coronavirus crisis. The Crown corporation announced Sunday that it would not apply "administration charges for unpaid bills for all customers" as of Monday, March 23. This is just the latest measure Hydro-Québec has taken to make life easier during the coronavirus crisis.

The company has also committed to not shutting off any customers' power, extending the winter suspension of service interruptions "until further notice."

It additionally postponed planned shut-offs for work on the electricity network so that customers working from home during the outbreak can rely on its service.

"These measures aim to provide some relief to our customers during these exceptional circumstances," the company said in a press release.

"They are among the most flexible in Canada and North America as a whole."

In a statement on March 16, Hydro said it "has been preparing for the situation for the past few weeks and employees are on the ground to ensure service to customers."

"At all times, the company will follow instructions from government authorities and will continue to act responsibly to limit the spread of the virus."

The energy supplier is just one of many public entities relaxing regulations during the COVID-19 outbreak.

The municipal, provincial, and federal governments have all pushed back the tax deadline for individuals.

Montreal is also postponing the date when it will begin enforcing seasonal parking limits.

Quebec residents who are in self-isolation and unable to work can apply for funding from the government through a collaboration with the Red Cross.

It's unclear, however, just how long Quebec will "be on pause," in the words of Premier Legault.

While non-essential businesses must close until April 13, schools will not reopen until May.

Stay tuned for more news.

Thomas MacDonald
Senior Editor
Thomas MacDonald is a Senior Editor for MTL Blog focused on Montreal public transit and is based in Montreal, Quebec.
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