Sign up for our newsletter and get a curated list of the top trending stories and exclusive rewards every day.

Trending Topics

Get the MTL Blog app

Download on the App StoreGet it on Google Play

A Construction Accident Has Cut Internet Service To Some Homes In Montreal For 6 Days

Some people might not have internet for a full week.
Manhole construction.

Several Montrealers are going on day 6 without Internet up in the Mile End and Rosemont neighbourhoods. The Bell Internet customers began reporting the issue at the end of June and are still living without connection today, July 3rd.

Complaints about the lack of service state that some people were without Internet as early as July 27th, 2019. 

That would mean that, by tomorrow, they'll have gone a full calendar week without Internet service.

According to customers, Bell isn't quite sure when the service is expected to resume. 

The tweet above indicates that a customer was able to get an automated response that said service should resume by the end of this week, Friday, July 5th.

She likely heard this response by calling the number provided in the Tweet above, 1-844-310-7873. When I called this number I was prompted to enter my account number, and as I am not a Bell client I was unable to continue.

A Bell client did reach out to us here at MTL Blog to share her frustrations and provide details about the suspended service.

She has been without Internet now for 6 days after service went out on Friday, June 28th. She also let us know that there had been "sizable telecom crews" working "round the clock" in a hole at the corner of rues Bernard and St-Dominique. 

People have, of course, started to speculate about what exactly could have caused the hyper-localized disruption. 

Bell themselves responded with the tweet below, which gives little details about what really caused the issue and what it would take to have it resolved. 

They also note that in addition to Internet loss, people have also experienced outages with their TV service. 

A Bell spokesperson tells MTLBlog that "damage to underground cables during construction at the intersection of Bernard and St. Dominique streets on Friday disrupted Internet, Fibe TV and telephone service for some customers in Mile End."

[rebelmouse-image 26891182 photo_credit="Google Maps" expand=1 original_size="814x488"] Google Maps

"Affected customers with Bell Mobility service were provided free wireless hotspot Internet service while crews continued the complicated repairs throughout the weekend. Services began to be restored on Saturday and the vast majority of customers were back in service on Monday."

"Our crews continue to work to restore full services to the remaining customers as soon as possible," the spokesperson explains.

Stay tuned for updates.

More from MTL Blog

Comments 💬

Our comment section is a place to promote self-expression, freedom of speech and positivity. We encourage discussion and debate, but our pages must remain a safe space where everyone feels comfortable and the environment is respectful.

In order to make this possible, we monitor comments to keep spam, hate speech, violence, and vulgarity off our pages. Comments are moderated according to our Community Guidelines.

Please note that Narcity Media does not endorse the opinions expressed in the comment section of an article. Narcity Media has the right to remove comments, ban or suspend any user without notice, or close a story’s comment section at any time.

First and last names will appear with each comment and the use of pseudonyms is prohibited. By commenting, you acknowledge that Narcity Media has the right to use & distribute your content across our properties.

Loading...