- The STM has tweaked the message on some trains in the Montreal metro as they approach transfer stations.
- It's part of an effort to simplify passenger directions and announcements.
If you've ridden the Montreal metro, you're acquainted with the voice from above that informs you about the next station, when you've arrived, service interruptions and special messages.
While they might not always be clear enough to make out, if you've been listening closely lately, you may have noticed a slight change in the wording of certain announcements.
A few readers contacted us after noticing the recorded announcements had changed for some transfer stations like Lionel-Groulx, Berri-UQAM, Snowdon, and Jean-Talon.
Previously the voiced said, "correspondence vers la ligne..." on primarily MR-73 trains (the old, second-generation* metros) with some variation, and "correspondance entre les lignes..." on MPM-10 trains (the newest generation metro cars, also known as the Azur).
Now the message on the Azur trains has also been swapped out for "correspondance vers..."
So what does it all mean? What can we expect with these massive changes? We reached out to the Public Affairs Advisor of the STM to figure out exactly what is going on. And it turns out, not all that much.
According to Philippe Déry, "...we have indeed proceeded to some minor adjustments to the audio messages aboard the trains to make them even clearer and make correspondences between metro lines easier. It was also intended to harmonize the message of the AZUR and MR-73 trains."
Phew, the code is cracked.
The voice guiding metro users for the last 16 years is none other than actress Michèle Deslauriers. No, it's not a digitized voice as some people think. Deslauriers has become synonymous with Montreal's metro.
Le métro de Barcelone est super; climatisé, large, abordable mais pas de Michèle Deslauriers....— Hélène Frankland (@Hélène Frankland) 1562289909.0
Translation: The Barcelona metro is great, air-conditioned, large, affordable, but there's no Michèle Deslauriers...
The STM has used the actress's voice in multiple campaigns over the years.
In the fall of last year, they released a hilarious rider-awareness set of videos and messaging that sparked a lot of commuter debate.
[#namastm] 😌🙏 Michèle encourages you to take care of your material belongings... by avoiding dropping them on the t… https://t.co/9DycVO2NYB— STM - Tellement Montréal (@STM - Tellement Montréal) 1559653500.0
This past spring, running from May 21 to July 1, the STM introduced the #namaSTM campaign featuring Deslauriers informing metro users how to stay safe and help avoid service interruptions.
If you have any questions or see anything different with the STM, make sure to reach out to us.
*This article has been updated.