Montrealers Are Fed Up With The STM

The anger is real.

If there's one thing Montrealers love to do, it's complain. Sure, we like to do many other things as well, but complaining really does rank among the top activities. Whether it be about the weather, language laws, or construction, Montrealers vent their frustrations on the regular.

But if there is one feature of the city being complained about more than ever, it's the STM bus and metro network. And that's a statement actually backed by fact.

According to a document retrieved by Journal Métro, the STM received a large increase in complaints in 2015, jumping up by a full 18% compared to 2014.

In total, 15,286 complaints were sent into the STM from pissed-off Montrealers last year, up from 12,965 sent in 2014.

A photo posted by STM Mouvement collectif (@stminfo) on

No one will find it too surprising that the highest number of complaints were received by the STM during the months of January and February, otherwise known as the deathly-months-of-winter. Because when you're waiting at the stop in -30 weather and your bus doesn't come, you can bet you'll be incredibly pissed.

Extremely cold weather was noted to be a cause of service issues in 2015 by the STM, as was the public transit company's distinct lack of buses. Around 300 buses were not in service during the winter season, effectively making certain routes far less effective at providing transport.

But while we all may get upset with the STM from time to time, and the public transit company noted how they truly do take every complaint seriously, maybe we should lay off in the winter. It's not like the STM has it any easier hauling hordes of Montrealers around when the city is covered in snow and ice.

Source

Add mtlblog on Snapchat.

The Quebec government is going to pump a ton of cash into Montreal-area public transit authorities in an effort to, hopefully, make your transit commute better. Chantal Rouleau, Minister of Transport and Minister responsible for the Metropolitan Area and the Montreal Region, announced a $24.8 million financial contribution for mitigation measures in public and active transportation.

"Because public transit is a sustainable solution to road congestion, it is essential for us to maintain the mitigation measures that have been implemented and that have proven their worth," Rouleau said in a press release.

Keep Reading Show less

Those of you who pay your metro fare in cash — yes, all three of you — may have to rethink the way you pay in the new year. The Société de transport de Montréal (STM) announced that station agents at its booths will no longer accept cash beginning on February 7, 2022.

But those who prefer to use cash shouldn't fret. The STM isn't doing away with cash payments altogether. Automatic ticket machines, the STM's network of 350 ticket retailers, and buses will continue to accept the payment.

Keep Reading Show less
STM

Next time you take the bus, take a closer look because you might just be one of the lucky Montrealers who get to experience the STM's all-new electric buses. This month, the STM is testing its new fleet and allowing customers to board.

"The several weeks-long testing periods will be the first time that the public has ever boarded the vehicles, representing one of the final phases of performance validation before the official commissioning," the STM says in a press release.

Keep Reading Show less

Journey to the centre of the Earth in a new video of the Montreal REM's future stop at Édouard-Montpetit station. Members of the media recently got to tour the site, which, at 72 metres below the surface, will become Canada's deepest subway station when it opens in 2023.

Narcity and MTL Blog's own Alex Melki was among the visitors. Narcity's video of the tour shows the scale of the project to link the Mount Royal Tunnel to the STM's blue metro line station.

Keep Reading Show less