Montreal's STM is known for having its problems. And Montrealers are not shy about voicing their outrage. It seems like no matter what they do, we will always hate them. Well, maybe that's about to change.
The STM just released a GIANT file outlining every way they plan on improving their services for we have taken the liberty of scanning through it all to tell you exactly what they're going to be doing.
I'm glad that they've taken the initiative to do this. Their services could really use some work. And yeah, it's to know that they care. Here is where you'll be able to see improvement in the next couple of years.
They are going to be focusing on 4 main things: improving client experience, adapting the organization to better fit with governing powers, master their finances, attract, mobilize and develop talent. They're also going to try to make all of their services hybrid or electric!
Here's how they're going to do that:
A new and revised bus system
$8 Billion in investment
Improved accessibility network
They're really looking into improving their services and keeping their promises when it comes to Metro and bus improvements. Here's what they'll be doing:
- Reviewing and adapting to service by increasing frequency and capacity
- Reviewing the communication process during interruptions
- Raise customer awareness to reduce problems
- Continue to work and release more AZURs
- Redesign the entire network
- Find better links between bus service planning
- Add in 347 new buses
I could really go on forever, their document is 60 pages long! If you want to check it out yourself, go for it. They've got tons of things planned. Go STM!