Last week, we announced that Apple, one of the world's largest technology companies, is facing a class-action lawsuit in Quebec. Officially, the lawsuit claims terrible battery life and a violation of Quebec's Consumer Protection Act.
Two Quebeckers took legal action against the company last December due to what they perceived to be dishonest business practices and unnecessarily expensive and useless AppleCare insurance packages. Quebec's supreme court approved the lawsuit which is currently pending procedure.
As part of the lawsuit, affected Apple customers can receive a compensation package of up to $300. However as our colleagues at Narcity Quebec found out, customers could be in for a disappointment.
The lawsuit involves Quebec customers who have purchased Apple products with a rechargeable battery since Dec. 29, 2014 (iPhones, Apple Watches, iPads, iPods and MacBooks) and Quebeckers who have purchased AppleCare or AppleCare+ for their products since Dec. 20, 2015.
Crucially, Apple is accused of violating Quebec's Consumer Protection Act. Lawyer Joey Zukran of LPC Avocats Inc., who is is leading the charge against Apple and their allegedly dishonest business practices, spoke with Narcity Quebec and offered more information about this ongoing lawsuit.
In regards to the action against the tech giant, Zukran says that customers who are affected are "automatically included if they meet the definition of groups. But people who would like to exclude themselves from this action have 30 days to do so."
The first group will represent all customers who have purchased Apple products with a rechargeable battery since December 29, 2014. The second group will involve clients who feel duped because of Apple's unclear details of AppleCare and AppleCare+ programs.
Zukran goes on to say that the tech company has 30 days to appeal the lawsuit. Apple indeed disputes the lawsuit and can potentially appeal at any point during the next 30 days.
Should they appeal, punitive compensation for their customers will still be an option. In that case, Apple might demand proof of purchase. A notice will be sent for more details.
He also says that if Apple doesn't appeal the lawsuit, notices will be sent to those who registered their grievances and "then we have to file a motion to institute proceedings and the court process will begin."
When a decision is finally reached, MTL Blog will bring you all the details!
To register a grievance against a faulty Apple product, sign LPC Avocats Inc.'s official document (in French).
Apple has 30 days to reach a decision. Let's hope it's good news for the consumers.