The issue has been around for awhile — Canadians have complained of the misleading or aggressive sales practices of telecom companies. The practices that customers have faced are often met with confusion, frustration, and the feeling of being cheated by these service companies. Well, the government of Canada has finally stepped in, and is accusing the telecom companies of harming and misleading Canadians.

Because of repeated accusations from consumers, the Government advised the Candian Radio-television and Telecommunications Commission (CRTC) to produce a report on the "aggressive" sales practices of Canada's largest service providers. The findings include the prevalence of such practices, existing consumer protection, and ways to empower consumers.

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TL;DR The Government of Canada asked the CRTC to conduct a report on the misleading and aggressive practices of service providers, and how it harms Canadians. The report confirmed that at least 40% of respondents have experienced these practices before. More details below.

So, the CRTC ran the report to get to the bottom of misleading sales practices from the service providers, using multiple platforms such as Twitter and interviews with past employees to answer questions from the Order of Council.

The CRTC asked questions such as whether or not Canadians were receiving misleading sales practices, what service providers are doing to change their practices, what protection consumers have against unfair practices and what should be done to further promote fair treatment.

The results confirmed that 40% of Canadians that responded to the online panel survey reported experiencing aggressive or misleading sales practices by telecommunications companies. The majority of these people also reported that their most recent experience took place within the last year.

This confirms what the Government of Canada already suspected, the sales practices of Service Providers in Canada are "misleading" and often "aggressive," according to the report. It's also confirmed that Canadians are being harmed, especially vulnerable Canadians and people with disabilities.

Luckily, the findings will lead to monitoring all the retail practices of the service providers and offering more protection to consumers.

For more information and to read the completel study by the CRTC, click HERE.

 

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