In the past year, Canadians have had some pretty serious issues with their wireless providers. There's been a 57% increase in complaints from Canadian TV and telecom customers since 2017. Complaints about wireless services make up 42% of complaints from the last year.
TL;DR The CCTS has discovered 67 violations of the code of conduct committed by Rogers Wireless and Bell Canada since 2017. Customers across the country have reported complaints of unexpected overage charges and charges for services they did not request. More details below.
Not only are Canadians dealing with massive breaches (more than once), but they're also putting up with these service providers over-charging and accumulating payments for services customers didn't agree to.
The Commission for Complaints for Telecom-Television Services, known as the CCTS, received over 14,272 complaints in the 2017-2018 period related to TV and telecom services.
After investigation, the CCTS discovered that both Rogers and Bell Canada had not been complying with the code of conduct. In fact, over 111 violations had been discovered in total across all service providers, with Rogers Wireless found guilty of 44 breaches, and Bell 23 breaches.
The telecom regulator created a code of conduct in 2013 that mandates wireless bills be legible and enforces caps on roaming and data overage charges. Early cancellation charges must also be outlined.
40% of violations had to do with bill management issues within the last year, with Bell Canada being the leader in complaints. According to the Huffington Post, these issues mostly concerned charges that exceeded caps or that were made without the permission of the customer.
It's no secret that Canadian wireless service providers are not popular institutions. This latest news perhaps confirms some of the most common suspicions. Consumers' best bet is to monitor each bill they receive from their wireless providers for any overage charges.
Only time will tell how many violations and breaches will be committed during the 2018/19 sector. Stay tuned for more information.