When the new AZUR trains hit the tracks of the STM metro network, Montreal went nuts. Seriously, the positive reception showcased by Montrealers was unlike anything I had seen before. No one was vocally bashing the AZUR, or slamming the trains for some arbitrary reason.
Simply catching an AZUR was enough to put someone in a giddy fit of happiness.
But not everyone. Certain Montrealers, and not just a few, have some problems with the new trains, making us rethink our idealized perspective on the AZURs.
In the two months since the AZUR have been on the Orange Line, Montrealers have sent in over 50 complaints to the STM, reports the CBC. And some of these comments point to some very real issues with the AZURs.
A majority of all received complaints (more than half, cites the CBC) by the STM regarding the AZUR had to do with the passenger support bars attached to the roof. You know, the ones you hold on to to ensure you don't faceplant when the train stops. But apparently, for the shot among us, the bars are far too high.
One commenter stated that, being 5-foot-10, the grab bars are entirely out of reach. Now, as someone who is only 5-foot-7 in height, this actually has me somewhat concerned. All y'all short Montrealers probably feel the same.
Another major contention for Montrealers irked by the AZUR had to do with the train's ventilation system. Apparently the vents blow air right into your face as you ride. One Montrealer even recommended the STM have emergency respondents set up at stations in the summer, because the trains are so damn hot.
Montrealers with reduced mobility also have some major gripes with the AZURs. The lack of support bars provided to riders from seats to the train's doors is a major worry, as is the absence of adequate seating space for Montrealers with reduced mobility who aren't in wheelchairs.
The metro maps placed inside of the AZUR trains, which are accompanied by electronic signs telling you the bus schedule of the upcoming station, ruffled some feathers, too. Using a very small typeface, the map-and-sign were deemed far too difficult to read, and thus next to useless.
To be honest, I've yet to actually ride an AZUR train, so I can't confirm nor deny these complaints, but rest assured I'll be keeping these comments in mind when I do. Regardless, it looks as if everyone in Montreal isn't exactly thrilled with the AZURS. You can read the full rundown of comments/complaints here.