Standing outside in the freezing ass cold, bobbing up and down in a desperate attempt to stay warm while waiting for the bus to come is pretty standard in Montreal. Welcome to winter! But is this fair? I don't think so.
TL;DR The Montreal STM bus service appears to be having difficulties this winter. Many angry — and cold — commuters are turning to Twitter to express their frustration with the STM bus.
Because it seems like this winter, the STM bus service is even worse than before. Montrealers are particularly pissed off at the bus service, and the online rants are everywhere to prove it.
Although the STM has launched services like real time bus schedules that should, in theory, make life easier for commuters, the bus remains a very last resort for people for a few reasons.
It's always late.
They are totally screwed up!! The sad part is that they are finger pointing instead of finding solutions. Montrealers to STM - We don’t care about your dirty laundry! You are ultimately responsible for me waiting for my bus at -10C! - Solve it!— Marion Bialek (@LoveThePlateau) December 13, 2018
Hey @stminfo ! I was waiting for the 33N since 7:30 AM. 7:40? No bus. 7:56? No bus. Bus arrived at 8:05. This is the second time in 3 days. It is frickin cold outside. This is UNACCEPTABLE. FIX IT. #Montreal #STM— The Cyberbard (@thecyberbard) December 13, 2018
Passengers are NOT pleased.
@stminfo il est 18h le bus 55 nord est débordé et ya du monde à chacun des arrêts qui ne peuvent pas monter - c’est clair qu’il manque de bus ! Pourquoi la #stm n’en met pas plus à l’heure de pointe! Il va falloir motiver les gens pour qu’ils arrêtent de prendre leur voiture— Sylmen (@SylQc) December 10, 2018
Technology is not reliable way of tracking STM buses
Je vous confirme que l'application @transitapp n'est pas plus fiable que le site de la @stminfo pour connaître les horaires de bus EN TEMPS RÉEL.— Nutellana (@Nutellana) December 10, 2018
Encore une fois, un bus est à l'arrêt alors que ni Transit ni STM en fait mention.
convinced there is no actual stm bus schedule, busses just leave whenever they feel like it and sometimes it coincidentally comes at the written time— lucas (@lugas100000000) December 8, 2018
D'après le site de la #STM qui donne les horaires "en temps réel", mon bus devait passer à 18 h 47. Suis arrivée à 18 h 41, et non seulement il était déjà passé, mais il était déjà rendu 4 arrêts plus loin. #fail— Nutellana (@Nutellana) December 6, 2018
STM bus drivers will NOT STOP for people waiting at the bus stop
I actually love it when a bus comes 4 minutes early, drives right past the station after the driver sees me running for the bus, and then continues driving!! Thanks STM!! Really top tier service!!— Hot Duck Fan Account (@liamburkeidk) December 7, 2018
And then some more hilarious general rants
34 pire bus STM enculé— 2N (@mtsvg) November 29, 2018
ALLL I GOOTA SAY IS this bus drivers lucky he’s driving so fast because I’m so fkn cheesed with the stm today— perfect little ravioli (@bellenicx) November 30, 2018
I'll give the STM one thing, they are very active on social media and do respond to angry and frustrated Tweets and messages from commuters.
They also frequently remind those who follow the STM social media accounts, that if there seems to be a re-current issue on a bus line, you can file an official complaint with them.
If the situation seems recurrent on a bus line, you can file an official complaint with the details through the following link : https://t.co/NE1HBS3PfD - (2/2)— STM (@stminfo) December 13, 2018
More STM news to come.