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outage

Videos that appeared online this afternoon showed billowing black smoke emanating from a Plateau Mont-Royal building. Over 2,000 residents in the area are without power.

The Service de sécurité incendie de Montréal's Twitter page advised Montrealers to avoid the area after a third alarm rang on rue de Mentana and ave. du Mont-Royal E. 

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After a service outage disrupted their customers' day on April 19, Rogers and Fido, its subsidiary, are offering a credit to those affected.

The company first indicated a deduction "[equivalent] to the wireless service charges" for the day would be applied to the next bill and then clarified how the credit would be calculated.

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After Quebec Videotron customers began taking to social media to report an outage, a Videotron representative confirmed to MTL Blog that the company is experiencing technical problems.

UPDATE 3:33 p.m.: Videotron says its service is "progressively returning throughout Quebec."

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