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Quebec Videotron Customers Are Apparently Experiencing A Massive Internet Outage

The company said it experienced "technical problems."
Staff Writer
Quebec Videotron Customers Are Apparently Experiencing A Massive Internet Outage

After Quebec Videotron customers began taking to social media to report an outage, a Videotron representative confirmed to MTL Blog that the company is experiencing technical problems.

UPDATE 3:33 p.m.: Videotron says its service is "progressively returning throughout Quebec."

EARLIER: There's no timeline for when the outage will end, but Videotron is on the case.

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We are currently experiencing technical problems, our teams are working to resolve the situation as quickly as possible.

Videotron Public Relations

The apparent outage occurred at around 1:30 p.m. on Friday.

While there's no timeline for when the outage will be fixed, a representative says Videotron will post updates on social media.

"We're actively working on it right now," said a spokesperson.

The online site Downdetector recorded over 15,000 reports of problems as of 1:50 p.m. 

Countless Videotron customers have taken to social media to commiserate while they await the restoration of service, including Sugar Sammy, who poked fun at the company using a catchphrase from a Bell commercial.

UPDATE: At around 3:30 p.m., a Videotron spokesperson told MTL Blog that service is "progressively returning throughout Quebec."

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