After Quebec Videotron customers began taking to social media to report an outage, a Videotron representative confirmed to MTL Blog that the company is experiencing technical problems.
UPDATE 3:33 p.m.: Videotron says its service is "progressively returning throughout Quebec."
EARLIER: There's no timeline for when the outage will end, but Videotron is on the case.
We are currently experiencing technical problems, our teams are working to resolve the situation as quickly as possible.
Videotron Public Relations
The apparent outage occurred at around 1:30 p.m. on Friday.
While there's no timeline for when the outage will be fixed, a representative says Videotron will post updates on social media.
"We're actively working on it right now," said a spokesperson.
The online site Downdetector recorded over 15,000 reports of problems as of 1:50 p.m.
Countless Videotron customers have taken to social media to commiserate while they await the restoration of service, including Sugar Sammy, who poked fun at the company using a catchphrase from a Bell commercial.
UPDATE: At around 3:30 p.m., a Videotron spokesperson told MTL Blog that service is "progressively returning throughout Quebec."