Air Canada Is Letting Customers Get Refunds For Flights Cancelled Due To COVID-19

Did the pandemic ruin your travel plans? Air Canada is refunding non-refundable plane tickets for flights that were cancelled — by the airline or voluntarily by the passenger — due to COVID-19 since February 2020.

In a press release, Air Canada also announced that, as of today, flyers who purchase non-refundable tickets and whose future flights are cancelled or rescheduled by more than three hours will have the option of a refund.

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Customers can opt for an Air Canada travel voucher with no expiry date or the equivalent value in Aeroplan points with a 65% bonus instead of receiving a refund.

Eligible customers can submit a refund request online or through their travel agent — however, customers who make voluntary changes to their flights are not eligible for the new refund policy, and the airline won't pay back travel agency commissions. 

Air Canada has refunded more than $1.2 billion to customers holding refundable tickets since March 2020.