Now that the province is slowly going back to normal, many people are looking for work. Although job searching might seem scary in a post-COVID-19 world, don't be discouraged: prospects are actually brighter than they seem.
A lot of companies are hiring despite the pandemic, and National Bank of Canada is one of them. The financial institution is looking for part-time and full-time customer service representatives to work at its Montreal and Sherbrooke offices.
As one of Quebec's biggest banks, National Bank helps its 2.7 million clients meet their financial goals and bring their projects to life, like buying a home or starting a business. This people-centric mindset applies to the bank's employees too, who have access to great perks from day one.
If you're bilingual, have a high school diploma and know your way around technology, you can bring your ambitions to life by joining one of National Bank's call-centre teams. As an equal-opportunity employer, the company is open to candidates who are just starting out and to seasoned professionals who want to try a new career path.
As a customer service representative, you'll give clients an optimal online experience and bring a human touch to their interactions with the bank by answering their questions, helping them resolve their issues and giving them advice for their banking needs.
To succeed in this position, you'll need to be a good listener and have great people skills. You should also be good with computers.
On top of being paid $19.75 an hour, as a call-centre employee, you'll have access to paid training, flexible group insurance, retirement savings, stock-option plans and even tuition reimbursement. Depending on your schedule, you could also get night- and weekend-shift premiums.
You can also expect raises during your first year as you grow within your role.
Because National Bank wants its team to feel fulfilled at work, you'll have a ton of opportunities to grow your career, not only in the bank's call centres but also in other fields, like investment, credit, insurance and brokerage.
The company has an employee-assistance program and virtual healthcare to improve working conditions and employees' well-being. Staff can also volunteer for organizations that have a positive impact on society through National Bank's community involvement program.
As one of 26,000 National Bank employees, you'll receive preferred banking rates — so you can not only better understand clients' needs by putting yourself in their shoes but also find the best products and services for you.
If you want to take on new challenges and start on a fresh career path, you can apply for a customer service job online at the bank's website. There are several positions available in downtown Montreal and Sherbrooke.
Customer Service Representative
Company: National Bank
Locations: 600, rue De La Gauchetière O. in Montreal, right next to the Square-Victoria–OACI metro station, and 91, boul. Jacques-Cartier S. in Sherbrooke
Details: If you want benefits like flexible group insurance, a retirement savings plan, and a fast-paced and challenging work environment, National Bank is a great choice.
To learn more about becoming a customer service representative, check out National Bank's website or follow them on Facebook, Instagram, Twitter or YouTube.
This article was originally published in French on Narcity Québec.
The videos shown in this article were filmed before the pandemic.