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TELUS Is Reporting An Outage In Montreal — So No, Your Phone Isn't Broken

The outage began at 9:11 a.m. on Monday.

Contributing Writer
TELUS Is Reporting An Outage In Montreal — So No, Your Phone Isn't Broken

Remember when we all thought our phones were broken when Facebook and Instagram were down back in October? Oh, the sweet memories.

Well, if your phone plan is with TELUS and you're currently in Montreal, you may be experiencing some issues right now and feeling the same way you did just a short month ago. But don't stress, it's not you — it's the company.

TELUS reported that an active outage, which began at 9:11 a.m. on Monday, November 29, is affecting its services.

TELUS support let the public know about the wireless outage the company is currently undergoing on Twitter, stating, "We are aware of a wireless outage impacting clients in the Montreal area due to a cable cut by a third party."


The telecommunications company promised its customers that its team is working hard to find a solution. But according to an update at 12:15 p.m., the problem hadn't been solved yet.

This outage is impacting three mobile services: text, voice and data.

If you're hella annoyed that your phone isn't working because you're one of the clients being affected by this problem, you can go to TELUS' Service Status page to keep track of updates.

Until then, you may want to go for a walk or grab a book.

At 10 p.m. Monday night, TELUS informed MTL Blog that it had "restored the wireless service in the Western part of the Greater Montreal since 7 p.m. ET on November 29. Some customers were experiencing disrupted services following two incidents that damaged TELUS fibre cables."*

"The first cut was caused by a third party doing work unrelated to TELUS, and the second by an oversized vehicle that accidentally tore down overhead cables."*

Our team is working to restore the service as quickly as possible. We are very sorry to our customers for this interruption and inconvenience, the company added."*

* This article has been updated.

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