Following the major Rogers outage on April 19, the company and Fido, another subsidiary, say they will automatically apply a credit to affected customers' bills for May.\nThe credit will be "equivalent to yesterday's [April 19] wireless service fee," according to a statement.\nEditor's Choice: You Can Get Your Own Private Island Cottage In Quebec For $199,900\n\nWhat caused the Rogers outage?\nA credit equivalent to yesterday’s wireless service fee will be applied your May bill. This will be done automatically & no action is required by you. (2/4)— Rogers News (@AboutRogers) April 20, 2021\n\nA Rogers spokesperson told MTL Blog that the outage was "intermittent" and nationwide.\nIn its statement, the company explained that its "root cause" had to do with a "software update that affected a piece of equipment in the central part of [the Rogers] wireless network."\nThe software came from a company called Ericsson.\nRogers plans to conduct "an in-depth review" with Ericsson "to help prevent similar issues from happening again."\n"We know you depend on us and yesterday we let you down – for this we are truly sorry," Rogers said.\n\nHow will the Rogers/Fido credit work?\n"Prepaid customers (on a monthly or annual plan) will receive a credit based on a day's worth of their service fee," Rogers explained.\nIt will appear on customers' bills after May 1 and will be "based on the wireless service plan you had on April 19th."\n"If you have any discounts on your wireless account, the credit will be based on the before-discount cost of your service plan."