Sign up for our newsletter and get a curated list of the top trending stories and exclusive rewards every day.

Trending Topics

Get the MTL Blog app

Download on the App StoreGet it on Google Play

The Last Massive Rogers & Fido Outage Resulted In A Credit For Many Customers

Here's how it worked.

Staff Writer
A Rogers sign above a store.

A Rogers sign above a store.

While you play solitaire or stare at the ceiling waiting for your internet to come back, it might be worth remembering what happened last time Rogers — and its subsidiary, Fido — majorly flaked out on us.

In April 2021, after the last major outage, Rogers provided a credit equivalent to the day's service fee. The credit automatically appeared on people's bills on the first of May, so if it happens again, you may not need to do anything to receive it.

This morning, many Rogers customers lost internet, cell, and even Interac connection due to the ongoing outage, with people affected from Halifax to Dollard-des-Ormeaux. (And beyond.)

Twitter users reported being unable to access bank accounts, and businesses in Montreal and elsewhere have had to switch to cash-only transactions. In other words, it's a big one.

It's unclear how pervasive today's outage is, but 2021's outage affected much of Canada. That time, Rogers blamed it on a software update interfering with a central piece of equipment in the network.

In addition to many Canadians being without service today, Rogers' power outage is also affecting passport offices.

Passport Canada issued a tweet saying, "Please note that the current Rogers outage is affecting some call centres and offices, including passport offices. We will update here once resolved. Thank you," which is only adding further salt to the passport debacle wound.

Rogers has yet to announce the cause for today's outage.

More from MTL Blog

Comments 💬

Our comment section is a place to promote self-expression, freedom of speech and positivity. We encourage discussion and debate, but our pages must remain a safe space where everyone feels comfortable and the environment is respectful.

In order to make this possible, we monitor comments to keep spam, hate speech, violence, and vulgarity off our pages. Comments are moderated according to our Community Guidelines.

Please note that Narcity Media does not endorse the opinions expressed in the comment section of an article. Narcity Media has the right to remove comments, ban or suspend any user without notice, or close a story’s comment section at any time.

First and last names will appear with each comment and the use of pseudonyms is prohibited. By commenting, you acknowledge that Narcity Media has the right to use & distribute your content across our properties.

Loading...