"You would never think anything like that could happen to you — until it does," she said of the alleged incident at the metro station.
The two girls admit to having felt extremely uncomfortable with having an older man film them, and described the situation as "nerve-wracking."
But despite their discomfort, the SPVM told MTL Blog that since the metro is a public space, individuals are allowed to film each other as they please as long as they don't share the footage on social media.
"But if a person commits a crime by approaching someone or if a person feels unsafe, [they] can always call 911 and we'll send a police officer, obviously," officer Jean-Pierre Brabant explained over the phone.
The only exception is for children, who cannot be filmed without parental consent.
The reaction of the police representative only made the young women more uncomfortable.
"It made me feel worthless," Victoria said.
"We were scared, we felt uncomfortable, and they didn't do anything."
Ivy added that "knowing that they're in charge does not make you feel safe."
Michelle Flores, Victoria's mother, said the operator's response is evidence of a broken system. "100% it's unacceptable — they're minors."
Asked by MTL Blog if it condones this response to a minor about an incident on its network, the STM declined to comment.
The SPVM did not address the question.
Montreal police also did not respond to multiple inquiries about operators' training to deal with reports of harassment.
The STM did confirm, however, that it's in contact with the SPVM about this case.
On September 2, according to Victoria, Montreal police confirmed that "they are doing a full-on investigation for the Snowdon incident and looking into the phone call with the dispatcher."
Victoria hopes her story inspires "people to use their voice" to call out wrongdoing.
All three women said they hope the operator who answered their call that evening "gets fired."
This article's cover image is used for illustrative purposes only.
Montreal pro tip: don't do your hair until after you're off the metro. Montrealers know the struggle of using all their body weight to force open their metro station's doors only to get smacked in the face by a blinding gust of wind that smells like the city's stale, dusty bowels.
So why does entering an STM metro station feel like an amusement park ride? The transit company took to Instagram to share the answer in an eye-opening explainer video on its ventilation system and methods.
The wind, the STM says, is due to what's called "the piston effect."
"In the public areas of metro stations, there's no ventilation system in the buildings, themselves," STM engineer Annie Mcken explains in the video.
"Instead, the circulation of the trains ensures more-than-adequate ventilation and sufficient air change in the stations."
When trains move through stations, Mcken continues, they displace air, which then pushes its way outside or in — this is the piston effect.
This, plus what the STM says are more than 150 ventilation shafts and 90 mechanical ventilation stations, are enough for the network, Mcken concludes.
The piston effect in the Montreal metro is, of course, well-documented and has been widely reported.
It also explains why the STM has those unique "butterfly" doors.
In an online document, the company says the famous doors on a fixed central axis facilitate airflow in and out of stations, reducing resistance and making it easier for riders to enter or exit.
The STM's Instagram video on ventilation also explains how metro trains, buses and adapted transport vehicles are designed to refresh the air.
This article’s cover image was used for illustrative purposes only.
If either Valérie Plante or Denis Coderre get elected mayor in November, Montreal would be "more dangerous," according to mayoral candidate and Mouvement Montréal leader Balarama Holness.
"Montreal will be more dangerous under a Plante or Coderre administration because they both avoid accountability and fail to address the root cause of city violence: poverty, social exclusion, and marginalization," Holness said in a statement shared with MTL Blog.
@mouvement_MTL and @RPMTL2021 have a common vision to provide Montrealers with better services, remedy the housing… https://t.co/yXXZIqzTwQ
Holness called out Mayor Valérie Plante and former Mayor Denis Coderre for, in his words, "blindly investing in the SPVM."
"We have seen the budget skyrocket from $400 million to $800 million per year in the past few decades," he said, calling for a record of "every dollar spent by the SPVM" to be made public.
Under a Holness mandate, SPVM expenditures would be greatly reduced and much of the police budget would be frozen or eliminated altogether, "including the $57 million dollar gun range that was earmarked for 2020-2022," the statement from the party reads.
Rather than funding the police, Holness says his administration would invest $1 billion into building new sports and recreation facilities in Montreal in order to "improve urban health, limit high school dropouts, and build stronger and safer communities."
In the now-viral video, originally taken by Instagram user @pluggy.00, you can see the two SPVM officers trying their best to keep the individual in their hold, but failing to do so and then unsuccessfully trying to catch the suspect as they quickly ran away.
SPVM spokesperson Jean-Pierre Brabant confirmed with MTL Blog that this incident took place on Thursday, October 7 in Villeray.
Brabant said the suspect is known to police but has not yet been arrested as investigators continue to locate the individual.
"We're still looking for him. We haven't found him. We have all his information though," he confirmed.
"We know who it is, it's just a question of time to find him."
SPVM spokesperson Jean-Pierre Brabant explained that "a man presented himself without saying anything to the employee from the STM started to hit the window with what looked like a hammer. From there — when he was finished — he left by foot," leaving behind approximately $5,000 in damages.
The STM employee told the Montreal police that they had no altercations with the man and were not harmed during the incident.
Brabant said the SPVM is still trying to figure out why this event occurred and told MTL Blog that investigators have yet to identify the suspect but are using the footage from surveillance cameras in the metro to try and do so.
If you want a visual of what the damage looked like, Étienne Fortin-Gauthier shared a video on Twitter of the metro after the hammer attack.