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rogers outage

It's been an eventful year, from that Sunwing flight to the Rogers' network outage to Canada getting a king for the first time in a very long time. With the head-spinning pace of news, it can be hard to keep track of the biggest stories of 2022, so we've compiled a handy list of some of the most newsworthy happenings of the past year.

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If you aren't a direct Rogers customer, but your provider is owned and operated by Rogers, you could be eligible for up to five days worth of credit on an upcoming bill.

Many providers owned by Rogers, including Fido, Chatr, Zoomer and Tbaytel, to name a few, are working fast to remedy the loss of services that affected countless Canadians due to the July 8 Rogers outage.

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Canadians affected by the Rogers outage are getting a bigger payout. The company announced Tuesday evening that it will increase the credit to customers hit by the system failure that, in some cases, wiped out service for days.

In a tweet, the company said it will automatically apply a credit to customers' accounts equal to five days of service. Rogers CEO Tony Staffieri previously suggested that the credit would only cover one day.

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A class-action lawsuit has been filed against Rogers by a Montreal law firm over the nationwide shutdown of the company's networks on July 8. If the case moves forward, the plaintiff will seek $400 in damages for every customer who lost service. The plaintiff pool would cover Rogers customers, along with those of companies that use Rogers cell towers, like Fido and Chatr.

While Rogers has promised a credit to those disadvantaged by the outage, the plaintiff in the case argues that a two-day credit of service is "wholly inadequate." He also contends that he was misled by Rogers’ marketing and especially claims that it was Canada’s most "reliable" network.

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Rogers is finally sharing the cause of the massive network outage that rocked Canada on Friday: a maintenance update in the company's core network that caused some routers to malfunction. The company CEO wrote to customers on Sunday morning, apologizing for the system failure.

"We let you down on Friday. You have my personal commitment that we will do better," Rogers President and CEO Tony Staffieri wrote in an email to customers.

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The Rogers network outage had a nationwide impact as countless Canadians were left without phone or internet services, along with disruptions involving payment transactions and emergency services, to name a few.

The telecommunications and media company first acknowledged the outage early morning on July 8 — updating the public regarding their network being down throughout the day.

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Rogers is back! The telecommunications and media company has announced that its wireless services are beginning to restore following a total network outage.

Rogers first acknowledged interruption to its service network early morning on Friday.

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Rogers has caused quite the stir today with the telecommunications and media company's nationwide network outage. Now, Rogers has made it clear they will, in fact, be issuing credits to all customers.

The company first flagged the service outage early in the morning on July 8, acknowledging issues regarding its network and assuring the public that they were doing everything they can to fix the issue.

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Today has been quite the day for Rogers customers as the telecommunications and mass media company's network has been down. However, Rogers has now stated that they are "making progress" as their technical team attempts to restore service.

The outage was first flagged early in the morning on July 8, leaving countless Rogers users without phone or internet service, all while affecting payment transactions and even disrupting some government services, including passport offices.

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While you play solitaire or stare at the ceiling waiting for your internet to come back, it might be worth remembering what happened last time Rogers — and its subsidiary, Fido — majorly flaked out on us.

In April 2021, after the last major outage, Rogers provided a credit equivalent to the day's service fee. The credit automatically appeared on people's bills on the first of May, so if it happens again, you may not need to do anything to receive it.

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If you can’t place a call right now, you’re not alone. Cell and internet service provider Rogers is experiencing widespread outages this morning across Montreal and Canada, according to outage maps provided by Criterion.

At this point, Rogers has acknowledged the outage but has offered little information about the cause or when service might be reestablished.

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