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Rogers Promises To Credit All Customers Amidst Ongoing Service Outage

"Of course, we will be proactively crediting all customers."

Associate Editor, MTL Blog
Rogers building.

Rogers building.

Rogers has caused quite the stir today with the telecommunications and media company's nationwide network outage. Now, Rogers has made it clear they will, in fact, be issuing credits to all customers.

The company first flagged the service outage early in the morning on July 8, acknowledging issues regarding its network and assuring the public that they were doing everything they can to fix the issue.

"We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible. We will continue to keep you updated as we have more information to share," Rogers tweeted.

At around 4 p.m. on Friday, Rogers shared that they were "making progress" regarding their networks being down. "Our technical teams are working to restore our services alongside our global technology partners, and are making progress," Rogers wrote.

Now, the company is reassuring customers that in light of the ongoing service outage, credits will be given out.

"We acknowledge the impact our outage is having on your life. We have every technical resource and partner fully deployed to solve the problem. As soon as we know the specific time the Networks will be fully operational, we will share that with you. Right now, we are focused on the solution," Rogers tweeted.

The telecommunications conglomerate then issued a statement promising customers that they will be compensated.

"Some of our customers have raised the question of credits and of course, we will be proactively crediting all customers and will share more information soon," Rogers said.

A similar Rogers and Fido outage back in April 2021 resulted in customers also receiving credits — so it appears as if history is repeating itself.

This article's cover image was used for illustrative purposes only.

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