Concentrix, a company that recently ranked #30 on Comparably's list of the top 50 large companies with the happiest employees, is hiring 80 customer service workers at its Montreal office with opportunities to work from home.
In order to fill the roles, it's hosting a career fair on Zoom on Wednesday, January 12, from 10 a.m. to 2 p.m.
The virtual event is described as a chance for interested applicants to "get to know Concentrix at the information session, meet recruiters, learn more about the available opportunities, as well as get an introduction to the inclusive culture and people-oriented staff" in an email shared with MTL Blog.
MTL Blog asked Concentrix to provide more information on possible salaries or wages and the company responded with the following statement: "We are filling multiple roles and our hourly rate varies depending on the client and complexity of the work." However, the company says it offers "a competitive starting wage plus incentives to build that long-term foundation and future opportunity for everyone who begins a career with the company."
"Concentrix’s goal is to create long-lasting careers and it offers a competitive starting wage plus incentives to build that long-term foundation and future opportunity for everyone who begins a career with the company," a spokesperson said.
Employees get medical, dental and vision benefits after three months, paid training, access to coaching and mentorship programs, access to mental health partners, paid time off, holiday pay in the first year, and more.
A job listing on the Concentrix careers page for customer service representatives outlines the responsibilities for that position. Essentially, customer service reps field calls from customers who are having problems with their smartphones and computers, and problem-solve.
Successful candidates will:
"Greet customers in a courteous, friendly, and professional manner
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products"
For the customer service representative role, Concentrix is looking for candidates who have a high school diploma or equivalent, six months of customer service experience, and who are effective communicators in English and French. It is also looking for people who can type a minimum of 35 words per minute.
However, this isn't the only position the company is looking to fill.
The job consists of helping clients by answering calls, advising them and building customer loyalty. According to the job listing, the main goal is "understanding the needs of members and clients" by offering them a "unique" and "personalized experience."
In addition to the hourly wage, some employees also receive a shift bonus, depending on the hours they work.
Plus, there are benefits. Employees are entitled to up to $400 per year to spend on physical activity and get a 20% discount on annual public transit passes. There's even the possibility of having tuition fees reimbursed and joining a group RRSP.
The job listing also says you can "customize your career development path with guiding support from your manager" so there may be room for growth within the company.
The company is looking for candidates who can "learn with agility" and appreciate differences in individual customer needs as well as candidates who are "customer-focused" and "action oriented."
Other than that, there are no job requirements listed so you don't need previous call centre experience.
Once hired, new staff members have access to a complete training program paid for by the company.
If you're outside the Montreal area, the company is hiring for the same job in Quebec City, Lévis, Rimouski and Gaspé. It's currently a remote gig due to the pandemic but eventually, you may need to work from the Granby office. That said, according to the listing, Desjardins is open to hybrid working arrangements.
The government of Quebec announced a new initiative to meet current and future labour needs in the childhood education services network. The plan, titled "opération main-d'œuvre," aims to recruit thousands of educators, in part through a student scholarship program offering up to $9,000.
The Minister of Families, Mathieu Lacombe, and the Minister of Labour, Employment and Social Solidarity, Jean Boulet, revealed the new measures as part of a $300 million government investment to enlist more people in the profession.
Starting September 2022, any CEGEP student enrolled full-time in an early childhood education program (Techniques d'éducation à l'enfance) is eligible to receive a $1,500 scholarship per completed semester, which represents a total of $9,000 for the entirety of the program, according to a press release.
The Quebec government launched "opération main-d'œuvre" on November 30, 2021, in order to meet increasing labour demands in health care, social services, education, and childcare.
In a statement, Lacombe said the new measures represent "concrete action to attract new people to this exceptional and above all essential profession for our children, but also for society as a whole."
Op\u00e9ration main-d\u2019\u0153uvre\n\nDes mesures sont annonc\u00e9es pour recruter 18 000 nouvelles \u00e9ducatrices et nouveaux \u00e9ducateurs, en plus d\u2019en qualifier 7 000 autres d\u00e9j\u00e0 en poste dans le r\u00e9seau actuel d\u2019ici 2026. \n\nhttp://bit.ly/3IdgpL3\u00a0pic.twitter.com/yqm7C5ZFt2
— Famille Qu\u00e9bec (@Famille Qu\u00e9bec)
The Quebec government is set to recruit 18,000 new educators, in addition to re-qualifying 7,000 child care workers already in the field; a goal they plan to reach by 2026.
Minister Jean Boulet assured the public that he is "convinced that with all the means deployed, in particular the many support measures for training and skills development from the Ministry of Labour, Employment and Social Solidarity, we will achieve our goal."
The government also announced plans to encourage retired and experienced workers to return to the field by offering a 6.6% salary bump until March 2023.
Get your resume ready — Health Canada is currently recruiting for several positions in and around Montreal that don't require a university degree and offer competitive salaries.
Health Canada claims their "goal is for Canada to be among the countries with the healthiest people in the world." If your views align with that and you're looking for a job in Montreal, you may want to consider applying to this department of the Government of Canada.
Executive Assistant or Administrative Officer
Salary: $65,547 to $70,622
City: Montreal Island and Longueuil
Why You Should Apply: The role includes managing the agenda of an executive director, preparing briefing materials, providing administrative support for the Budget Management Cycle and supervising employees. Although only a high school diploma is required, candidates should have at least two years of experience in administrative services.
Clerical / Administrative Support and Program Officer
Salary: $50,821 to $70,622
City: Remote (anywhere in Canada)
Why You Should Apply: While there aren't here too many details on the duties for this position, you'll be able to work from home and all you need to send in is your resume and contact information for two references. The job posting also says a year of experience working in a clerical or office administration role is required.
Why You Should Apply: The duties of this position include providing administrative support to employees and managers, planning and coordinating meetings, reviewing documents, maintaining a database and managing financial activities. One year of full-time experience working in an office administration or clerical position is essential.
Note that "all employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act."
This article’s cover image was used for illustrative purposes only.
Here are the top 25 companies to work for in Canada this year according to Glassdoor:
Export Development Canada
City of Mississauga Canada
Long View Systems
Ville de Montréal
National Bank of Canada
Last year, Google ranked first place with a rating of 4.5. This year, Google's rating dropped to 4.3 (#4) and Dell Technologies took the gold medal for top employer in the country with a rating of 4.4. Apple had a huge drop from 2021 to 2022, falling 21 spots to #25.
According to a press release, tech is considered the "top industry" in Canada this year, which 12 tech companies making the 2022 ranking.
Of the winning 25 employers, 14 have open positions listed for Montreal on Glassdoor — one even literally is Montreal, well at least Ville de Montréal. Here are the companies with job openings in our city: