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An IKEA Canada Data Breach Exposed The Personal Information of 95K Customers

The company is still figuring out how and why it happened.

MTL Blog, Staff Writer
Large yellow letters spell out 'IKEA' on the side of a bright blue building foregrounded by evergreen trees.

Large yellow letters spell out 'IKEA' on the side of a bright blue building foregrounded by evergreen trees.

Furniture retailer IKEA Canada is picking up the pieces after a data breach has affected around 95,000 customers. The company reported that shoppers' personal data showed up in a generic search by a store employee between March 1 and March 3.

"We can confirm that no financial or banking information was accessed," said IKEA Canada spokesperson Kristin Newbigging.

"We have reviewed and updated internal processes to prevent such incidents in the future," she said.

So far there's no clear motive behind the incident and IKEA hasn't divulged further details, so it's unclear what impact the breach had on customers who shop at the local IKEA Montreal and IKEA Boucherville locations.

The Swedish furnishing giant has notified Canada's Office of the Privacy Commissioner about the incident, as well as the customers whose information may have been exposed.

"It’s important to know that IKEA will never reach out to you to ask for credit card information, and we recommend reporting any suspicious activity to your local authorities," reminded Newbigging.

While no action is required by customers to further protect their data, she advised staying vigilant and invited anyone who has questions to contact the company at privacy@ikeaservice.ca.

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