While the STM has multiple rules in place to protect riders' safety, an alleged incident in August left two young women feeling like they were without support from local law enforcement.\nThe incident and the response from the SPVM highlight the potential limitations of rules about filming in the Montreal metro as well as police sensitivity to complaints of harassment.\nEditor's Choice: Desjardins Montreal Is Hiring & All You Need Is A High School Diploma To Get Full Benefits\nOn the evening of August 22, Victoria Flores, a 17-year-old Montrealer, and her friend Ivy, age 16, allegedly caught a middle-aged man filming them without their consent at Snowdon metro station.\nIn a now-deleted Insta post, Victoria shared a video of the incident as well as her conversation later that evening with an SPVM phone operator to report the event.\nThe post went viral not only because of the man on the metro but also because of the operator's response.\nIn a recording shared with MTL Blog, the officer can be heard explaining that the man on the metro "had the right to film [her]" and did not perform an illegal act.\nHe went on to tell Victoria that, maybe, he just wanted "to keep it for himself because he finds that you were pretty or something."\n"Are you saying that a grown man is allowed to take a picture or a video of underage women because they are pretty?" Victoria asked.\n"I am just telling you how the law works," the operator responded.\n"I thought maybe this one time police could be useful and help us, but they didn't," Victoria told MTL Blog.\nGoogle Maps\n"You would never think anything like that could happen to you — until it does," she said of the alleged incident at the metro station.\nThe two girls admit to having felt extremely uncomfortable with having an older man film them, and described the situation as "nerve-wracking."\nBut despite their discomfort, the SPVM told MTL Blog that since the metro is a public space, individuals are allowed to film each other as they please as long as they don't share the footage on social media.\n"But if a person commits a crime by approaching someone or if a person feels unsafe, [they] can always call 911 and we'll send a police officer, obviously," officer Jean-Pierre Brabant explained over the phone.\nThe only exception is for children, who cannot be filmed without parental consent.\nThe reaction of the police representative only made the young women more uncomfortable.\n"It made me feel worthless," Victoria said.\n"We were scared, we felt uncomfortable, and they didn't do anything."\nIvy added that "knowing that they're in charge does not make you feel safe."\nMichelle Flores, Victoria's mother, said the operator's response is evidence of a broken system. "100% it's unacceptable — they're minors."\nAsked by MTL Blog if it condones this response to a minor about an incident on its network, the STM declined to comment.\nThe SPVM did not address the question.\nMontreal police also did not respond to multiple inquiries about operators' training to deal with reports of harassment.\nThe STM did confirm, however, that it's in contact with the SPVM about this case.\nOn September 2, according to Victoria, Montreal police confirmed that "they are doing a full-on investigation for the Snowdon incident and looking into the phone call with the dispatcher."\nVictoria hopes her story inspires "people to use their voice" to call out wrongdoing.\nAll three women said they hope the operator who answered their call that evening "gets fired."\nThis article's cover image is used for illustrative purposes only.