After a service outage disrupted their customers' day on April 19, Rogers and Fido, its subsidiary, are offering a credit to those affected.\nThe company first indicated a deduction "[equivalent] to the wireless service charges" for the day would be applied to the next bill and then clarified how the credit would be calculated.\nEditor's Choice: The STM Is Hiring Students For Summer Jobs In Montreal That Pay Almost $30/Hour\n\nHow much will you get?\n"Depending on the wireless plan you had on April 19, you will receive a credit equal to the cost of one day's service charge," Rogers explained in a statement.\nThe company added that if you have a discount, it will be for the amount before the balance that will be credited.\nFor prepaid customers, it's the same principle. A credit for one day's charges will be applied to the account.\n\nDo you need to apply to get the credit?\nA credit equivalent to yesterday’s wireless service fee will be applied your May bill. This will be done automatically & no action is required by you. (2/4)— Rogers News (@AboutRogers) April 20, 2021\n\nNope!\nYou don't need to do anything other than wait for your credit to be applied on your May bill.\n\nWhat caused the outage?\nRoger explained that its "root cause" had to do with a "software update that affected a piece of equipment in the central part of [the Rogers] wireless network."\nA Rogers spokesperson told MTL Blog that the outage was "intermittent" and nationwide.\n"We know you depend on us and yesterday we let you down – for this we are truly sorry."