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Retail stores and telecom companies were unsurprisingly among those that were subject to the most consumer complaints in Quebec in the past year. But they still only represent a small fraction of the complaints sent to the province's consumer watchdog, the Office de la protection du consommateur (OPC).
According to information the OPC shared with MTL Blog, the office received a total of 21,442 complaints between December 1, 2020, and November 30, 2021.
Of those, 15% were concerning car rental services, 10% had to do with large home appliance purchases (stoves, fridges, washing machines, etc.), 8% involved issues with other types of furniture and another 8% were related to home construction, renovation or maintenance.
The OPC also provided a breakdown of the types of consumer-related problems it handled, saying it detected a total of 35,548 in the same 12-month period. The most common issues, representing 31% of the 12-month total, had to do with a delivery or the quality of a good or service.
15% involved a warranty. 13% were allegations of commercial "misrepresentation and omission of an important fact." And 8% had to do with a vehicle sale or repair.
6.5% were complaints of what the office calls a prohibited price practice, including charging more than the advertised price or certain prohibited advertising practices.
"The year was of course marked by the pandemic, the many questions it raised and still raises, as well as the changes it brought about in consumer habits, notably the explosion of purchases made via the internet," the OPC said in a statement sent to MTL Blog.
It said that there was a notable increase in consumer complaints surrounding pricing increases, especially in the auto and construction sectors.
As for the companies that were subject to the most complaints, retail stores led the pack. Furniture store Brault & Martineau was implicated in 453, or 2%, of the 21,442 total complaints sent to the OPC.
It was followed by rival home appliance and furniture store The Brick, which represented 322 complaints (1.5%).
Walmart Canada followed in third place with 304 complaints. 289 complaints named Best Buy, which took the number five spot. Meubles RD was in sixth place (286 complaints).
Appliance manufacturer Whirlpool had the seventh most complaints, 196, and Samsung Electronics Canada had the ninth most at 167. Ameublements Tanguay was in 10th place (157 complaints).
The remaining two spots on the list went to telecom companies. In fourth place was Vidéotron with 298 complaints, while 173 complaints targeted Bell Canada, which landed it in the eighth spot.
The OPC clarifies, however, that the complaints sent to its office between December 2020 and November 2021 are so far unverified and "may be subject to further verification."
It suggests moreover that the size of some businesses could explain a higher number of complaints.
This article’s cover image was used for illustrative purposes only.
The number of Montrealers giving up some aspects of "work from home" culture and returning to their workplace at least part of the time has more than doubled since June, according to a new survey by the Montreal Board of Trade in collaboration with Léger.
Montreal Board of Trade President and CEO Michel Leblanc said in a statement that the number of people going back to the office, either full-time or part-time, has climbed from 28% in June, to 47% in August, to 61% in the current survey – which was conducted from October 26 to November 5 of this year.
The results show "once again that the return of workers to the office is underway," Leblanc said. The most recent figures, which include 29% going back full time and 32% a few days a week, are "a very promising advance for the revitalization of downtown Montreal," he said.
The Board of Trade says its main goal with the survey was to discover how managers and employees felt about returning to a shared workspace. The survey focused on managers' and workers' feelings around issues like mental health, the use of the vaccine passport, and going back to working and doing business face-to-face.
The results show that 71% of workers are comfortable with the idea of returning to work in person. And for 62% of those who came back to the grind of regular office life, the possibility of working flexible hours was a big incentive.
At the same time, a majority of respondents – 76%, down from 78% in August and 84% in June – still like working from home.
The impacts of working from home were nonetheless notable, with 40% of people reporting a loss of team spirit and about 29% having trouble maintaining a healthy work/life balance.
Incumbent Montreal Mayor Valérie Plante turned up the heat on this election at a press conference on Tuesday after she slammed what she called Denis Coderre's lack of transparency.
Plante said she wants the Ensemble Montréal leader to do "what is reasonable and what makes sense" by opening his books to disclose his past work history and revenues.
When asked why it's important for the public to know about Coderre's past, Plante didn't hold back.
"It's about transparency," she explained. "It's common knowledge that all elected officials should be willing to open their books.
"To be honest, as well, it's not because you work for the private sector that you have to hide your numbers and your clients."
Coderre has reportedly said he would only release his work history if he gets elected mayor.
Following the former mayor's loss in the 2017 mayoral election, according to his LinkedIn page, he worked as a Strategic Development Councillor at the Stingray Music Group, an ambassador for the Montreal Jewish General Hospital, an administrator at Eurostar and a Special Councillor for Urban Mobility at the Federation Internationale de l'Automobile, the governing body of Formula 1.
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